Paying your monthly electric bill to Nashville Electric Service (NES) is an important responsibility for homeowners and renters in Nashville, TN. As the city’s primary electric provider, NES powers hundreds of thousands of homes and businesses across Davidson County Failing to pay your NES bill on time can lead to late fees, service interruption or even disconnection
In this comprehensive guide, we’ll explain the different ways to pay your NES bill so you can avoid late payments and keep the power flowing.
Online Payment Options
The easiest and most convenient way to pay your NES bill is online NES offers several online payment options that allow you to securely pay your bill 24/7 without ever leaving home.
Pay Online via My Account
The best online payment option is to enroll in an NES My Account. This gives you a secure online profile where you can review your electric usage, see past bills, make payments and more.
To pay your bill through My Account simply login at nespower.com and click on “Pay Bill.” You can then pay by debit/credit card checking account or electronic check. My Account also allows you to setup automatic payments so your bill gets paid on time each month without any effort on your part.
Pay Online Without Logging In
Don’t want to signup for My Account? No problem. NES allows you to pay your bill online without logging in. Just go to nespower.com/pay-my-bill and enter your 10-digit NES account number. You can then pay by debit/credit card, Apple Pay, PayPal or Venmo.
There is a $2.25 convenience fee when paying online without logging in. You’ll avoid this fee by signing up for My Account.
Pay by Phone
If you prefer to pay your NES bill over the phone, call 615-736-6900. This automated payment line is available 24/7. You’ll need to enter your 10-digit NES account number and can then pay by debit/credit card or checking account.
Just like paying online without logging in, there is a $2.25 convenience fee when paying by phone.
Pay by Mail
Paying by mail is easy if you’d rather send a physical check or money order. Each monthly bill from NES includes a payment stub and return envelope. Simply write your check or money order payable to “Nashville Electric Service”, enclose your payment stub, and mail to:
Nashville Electric Service
PO Box 305099
Nashville, TN 37230-5099
Be sure to allow 5-7 business days for your mailed payment to reach NES and post to your account.
Pay in Person
You can also pay your NES bill in person at a variety of locations across Nashville. Here are some convenient walk-in payment options:
NES Customer Lobby
The NES customer lobby located at 1214 Church Street is open Monday-Friday from 8AM to 4PM. You can pay by cash, check or money order. Credit/debit cards are not accepted.
Scan to Pay Kiosks
NES has partnered with Paymentus to offer “Scan to Pay” kiosks at certain grocery stores and pharmacies. Look for these kiosks at retailers like Food Lion, Walgreens and CVS.
To use them, access the barcode on your phone and scan it at the kiosk. You’ll need to enter your NES account number. There is a $2.95 fee when paying this way.
NES Payment Kiosks
Standalone payment kiosks are available 24/7 outside the NES customer lobby and at select Enbright Credit Union branches. Pay by cash, credit/debit or e-check. Cash payments are fee-free but cards and e-checks have a $2.25 convenience fee.
Authorized Walk-In Payment Locations
NES has partnered with a number of retailers and grocery stores to offer in-person payment. Look for authorized pay agents like Ace Cash Express, Speedy Cash, Walmart, CVS and more. Fees vary by location.
Automatic Payments
The easiest way to avoid late NES bills is to enroll in automatic payments, also called AutoPay. This securely links your NES account to your bank account so your bill gets paid automatically each month.
To start AutoPay, login to your My Account and click “AutoPay”. Just note there is a $2.25 convenience fee per transaction unless you pay via e-check. But avoiding late fees is worth it!
Payment Assistance Programs
If you’re struggling to pay your NES bill on time, check out their payment assistance programs like Budget Billing, Flex Pay and Energy Assistance. There are also external agencies that provide utility bill assistance.
Reaching out early can help you avoid service disruption while getting your NES account back on track.
Avoid Late Fees and Disconnection
Sign up for My Account, AutoPay or reminder alerts so your payment is never late. And reach out early if you need assistance paying your bill each month. Taking these simple steps will help ensure your NES bill gets paid and the lights stay on!
NES offers assistance to help customers pay electric bill
FAQ
Where can I pay the NES bill?
How to get help with electric bill Nashville TN?
What electric company does Nashville use?
How do I talk to a person at Nashville Electric Service?
How do I pay a NES Bill in Nashville TN?
In Your Neighborhood Authorized Payment Agents like Walmart and Kroger are approved by NES to accept payments. The service provider charges a convenience fee of $1.50 – 2.50. Mail Send the payment stub at the bottom of your bill, along with a check or money order to P.O. Box 305099, Nashville, TN 37230-5099.
How do I pay my Nashville Electric Bill?
Sign up here, or call Customer Relations at 615-736-6900 to see if Balanced Billing is right for you. Nashville Electric Automatic Transfer (NEAT) makes it easy to pay your bill. The exact amount you owe is automatically deducted from your bank account each month.
How do I pay my nes e-Bill?
Online Register for NES E-bill to pay online using your bank account. Or, make a one-time payment by e-check, card, PayPal, Venmo or ApplePay.* Phone Use a credit/debit card or e-check to pay your bill by phone.* Self-Service Kiosk Make a payment with cash, card or e-check at one of our new self-service kiosks!
Can Nashville Electric service help you pay your power bills?
Nashville Electric Service is offering additional assistance to help customers having trouble paying their power bills. NASHVILLE, Tenn. (WTVF) — Nashville Electric Service is offering additional assistance to help customers having trouble paying their power bills.
How do I contact NES If I need a bill pay assistance?
To help customers navigate through available options, NES created a website solely focused on assisting customers who need bill pay assistance: www.NESHelps.com. NES also encourages customers to call NES to speak to a service advisor at (615)-736-6900. They will guide customers through navigating available resources.
Where can I pay NES?
At NES: Our friendly tellers are available in the customer lobby located at 1214 Church Street, Monday through Friday from 8 a.m. to 4 p.m. Pay in cash, check or money order. Sorry, card payments are not accepted.
