Paying your utility bill on time every month is an important responsibility as a homeowner or renter. The City of Lexington offers several convenient payment options to make it easy for residents to pay their electric, water, sewer, sanitation and other city-provided utility services. This article will explain the different methods available for paying your City of Lexington utility bill, so you can choose the one that best fits your needs and preferences.
Online Bill Pay
One of the most popular ways to pay your City of Lexington utility bill is online through the city’s website. This option allows you to securely pay your bill 24/7 from the convenience of your home computer or mobile device
To utilize the city’s online bill pay system, you will first need to create an account on the website. This involves providing some basic information like your name, address, account number and an email address. Once your account is created, you can log in anytime to view your current utility charges and make a payment.
The City of Lexington offers two options for online payments
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Credit/Debit Card – Visa, MasterCard, American Express and Discover cards are accepted Convenience fees apply based on the payment amount
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E-Check – Pay directly from your checking or savings account. E-checks do not have any additional fees.
Online payments are processed immediately, so you don’t have to worry about late charges if you pay on the due date. You can also setup recurring payments to have your bill automatically paid each month.
Pay by Phone
In addition to online payments, the City of Lexington offers a pay-by-phone option. You can call their automated payment line at (336) 248-3960 and use your credit/debit card or checking account to pay your utility bill. This is a quick and easy way to make a payment if you don’t have time to login to the website.
Pay by Mail
If you prefer to mail in your utility payments, you can send a check or money order along with your payment stub to:
City of Lexington Utilities
P.O. Box 1625
Lexington, NC 27293
To avoid late fees, be sure to allow 5-7 business days for your mailed payment to reach the utility office. Write your account number on your check or money order and include the payment stub to ensure proper crediting to your account.
Pay in Person
For those who want to hand-deliver their payments, the City of Lexington has a walk-up payment window located at:
City of Lexington Municipal Building
28 W. Center St.
Lexington, NC 27292
Their office hours are 8:00 am to 5:00 pm, Monday through Friday. You can pay your utility bill at the window by cash, check, money order or credit/debit card.
Recurring Bank Draft
One of the most convenient and worry-free options is to enroll in a recurring bank draft, also known as auto-pay. This allows the City of Lexington to automatically withdraw the amount due for your monthly utility bill directly from your checking or savings account.
To signup for recurring bank drafts, you just need to complete an authorization form with your account information and submit a voided check. You can obtain the form on the city’s website or at their utility office. There are no fees for using this payment method.
The automatic payments happen on the due date each month, so you don’t have to remember to pay your bill. You can cancel the bank draft authorization at any time if you decide you no longer want to continue the automated payments.
Payment Centers and Authorized Pay Agents
In addition to the city’s utility office, you can pay your City of Lexington utility bill at an authorized payment center or pay agent location. This adds even more options and flexibility when it comes to paying your bill.
Some of the authorized pay agents include:
- Lexington Post Office
- BB&T Bank
- First National Bank
- Various grocery stores and pharmacies
Payment centers allow you to pay your utility bill in person with cash or check. They may charge a small convenience fee. Look on the city’s website for an up-to-date list of authorized pay agents in your area.
Budget Billing
To make utility payments more predictable and consistent throughout the year, the City of Lexington offers an optional budget billing program. This allows you to pay a “levelized” bill amount each month based on your average annual usage.
At the end of each year, your account is reconciled and your monthly budget amount is adjusted up or down accordingly. Budget billing helps avoid the fluctuation of higher bills during peak usage months. To be eligible, you need at least 12 months of service with the city utilities.
Financial Assistance Programs
If you are having trouble paying your City of Lexington utility bill, there are some programs available to provide financial assistance:
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Lexington Assistance Program – Offers a discount up to $12 per month for eligible low-income residents. You must apply and be approved.
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Crisis Intervention Program – Provides emergency financial assistance to households experiencing a personal crisis such as job loss, illness or death of a spouse.
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Share the Warmth – Helps pay heating bills during the winter for qualified limited income households.
Contact the City of Lexington utility office to learn more about these and other assistance programs that may be available to help pay your utility expenses.
Avoid Late Fees and Service Disruption
It’s important to pay your City of Lexington utility bill in full and on time each month. Failure to pay will result in late fees being charged to your account. If your bill remains unpaid for an extended period of time, your services may be disconnected.
In addition to late fees, there are reconnection fees that apply if your utilities are disconnected for non-payment. Avoid these extra charges and potential service interruptions by paying your bill through one of the many convenient methods discussed in this article.
The City of Lexington offers multiple easy payment options so every customer can pay their utility bill on time. Online, phone, mail, in person, recurring bank drafts and authorized pay agents provide flexibility to suit your preferences. If paying the full amount presents a hardship, be sure to inquire about financial assistance programs that may be available. Stay current on your utility account to avoid penalties and keep essential services like power, water and sewer functioning for your home or business.

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• Drop Box – located on the west of the municipal building at 406 East 7th Street. Checks Only! • Walk In – visit our office at 406 East 7th Street, M-F 8:00 – 5:00. • Web Access – pay online with debit or credit card – click here to access. @2024 City of Lexington | All rights reserved. | Designed by Kevin Brown Design.