Paying your water bill is an essential responsibility as a resident of the City of Florence The city provides water, wastewater, and other utility services to homes and businesses within city limits. It’s important to pay your bill on time each month to avoid late fees or service interruption This article will explain the various ways you can pay your Florence water bill, online or in-person.
Understanding Your Florence Water Bill
Florence water bills are issued monthly, near the end of each month. The bill covers services from the previous month For example, the bill you receive in late August covers water usage for July Bills are due by the 15th of each month. If the 15th falls on a weekend or holiday, the due date is the next business day.
Your water bill amount is based on your water usage, plus a fixed service fee. The rates are set each year by the Florence City Council. In 2025, the rates increased by 5% across all utility services like water, wastewater, stormwater management, and street maintenance.
In addition to your basic usage and service fees, your bill may include other charges like:
- New account setup fee ($23 one-time)
- Late payment fee ($6.50 if not paid by the 6th)
- Returned check fee ($39.50)
- Reconnection fee ($46) after water shut-off
Review your bill carefully each month to ensure accuracy and avoid any unnecessary fees. Be sure to update your contact information if you move so you continue receiving bills on time.
Paying Your Florence Water Bill Online
The fastest and most convenient way to pay your Florence water bill is online. The city offers online bill pay through their third-party vendor Tyler Technologies.
To pay online:
- Visit the payment portal
- Enter your 10-digit account number
- Enter your payment amount
- Select a payment method and submit payment
You can use a credit card, debit card, or electronic check to pay online. There is no fee for online payments. You can also set up recurring payments to have your water bill paid automatically each month.
Paying by Phone
If you prefer to pay your water bill over the phone, call the City of Florence Utility Billing department at (541) 997-3436, Option 2. You can make a payment using a credit card, debit card, or electronic check. There are no fees for paying by phone.
The city also offers an automated payment system you can access by calling (833) 792-5051. This system allows you to enter payment info and confirm the transaction using your phone keypad.
Paying by Mail
To pay your Florence water bill by mail, detach the payment stub from your paper bill and enclose it with your check or money order. Make sure your account number is written on the payment. Mail your payment to:
City of Florence
PO Box 63010
Charlotte, NC 28260
You can also mail your payment directly to:
City of Florence
250 Highway 101
Florence, OR 97439
Mailed payments must be received by the due date to avoid late fees. Allow 3-5 business days for your payment to reach the billing office.
Paying In Person
You can pay your water bill in-person at Florence City Hall, located at 250 Highway 101. The Utility Billing department is open Monday-Friday, 8:00am to 4:00pm. You can pay using cash, check, money order, or credit/debit card.
The city also has two secure drop boxes where you can leave bill payments – one located along Highway 101 and one in the rear parking lot of City Hall.
Payment Assistance Programs
If you’re having difficulty paying your water bill, Florence offers payment assistance programs and flexible payment plans. Programs like Project Share provide utility bill discounts to low-income households. Contact the utility billing office to learn more about assistance options.
Avoid Late Fees and Disconnection
To avoid late fees and potential water shut-off, pay your Florence water bill by the 15th of each month. If you cannot pay on time, call the billing office before the due date and request an extension or make payment arrangements.
It’s also important to check your bill for signs of leaks, which can drive up your water usage and bill amount unexpectedly. Catching leaks early can save you money!
Paying your Florence water bill on time takes just a few minutes online or by phone. Be sure to review your bill carefully each month and address any payment issues promptly. Maintaining a good payment history helps avoid unnecessary fees and service disruptions.
City of Florence rolls out new program to help residents pay utility bills
FAQ
How much is the water bill in Florence SC?
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Florence
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Water
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Sewer
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|
Coward, Town of
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$ 17.15
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$ 60.19
|
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Florence, City of
|
$ 26.33
|
$ 45.49
|
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Johnsonville, City of
|
$ 36.30
|
$ 31.70
|
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Lake City, City of
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$ 21.87
|
$ 49.38
|
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Does Florence accept online payments?
For questions on online payments, outstanding balances, etc. please contact City Hall during operating hours at (719) 784-4848. The City of Florence accepts online payments for water usage (please have your account number ready), invoices, permits, licensing, cemetery, and more…
How do I set up a payment account at Florence Water?
You can create a new account on the City of Florence Water website. Once you create the account, you can setup payment with credit, debit, or direct deposit. Click here to create an account. Want to pay without an account?
Will Florence City Council increase water & wastewater rates in 2024?
On May 20th, 2024 the Florence City Council reviewed and approved a rate increase of 5% for City Services utilities including water, wastewater, stormwater, and street maintenance fees. Beginning July 1, 2024, the rates for these services will increase 5% in alignment with the adopted budget for the 2023-2025 biennium.
Where is the city of Florence utilities & licensing division located?
The City of Florence Utilities and Licensing Division of the Finance Department is located at 324 West Evans Street. We take water and sewer payments, set up new accounts, take new tap applications, and answer questions related to these services at this location.
Does Florence have a community effort program?
FLORENCE, S.C. (WMBF) – The city of Florence is aiming to help those struggling to pay their water and sewer bills by implementing a community effort-style program. Starting May 1, those who are part of the city’s water and sewer system will have their monthly bills rounded up to the nearest whole dollar.
How do I contact the city of Florence?
If you have any questions about these policies or about your account, you can call 541-997-3436, Option 2. The City of Florence provides the water, wastewater, stormwater and street services for all citizens within the city limits. See the supporting documents section below for answers to FAQ’s and to download commonly used forms.
