How to Pay Your Baltimore County Water Bill

Baltimore County provides water and sewer services to residents and businesses located within the county. Customers receive monthly bills for water usage that must be paid to the City of Baltimore by the stated due date. Baltimore County offers several ways to pay your water bill conveniently.

Payment Options

There are various options to pay your Baltimore County water bill

• Online – Pay at the City of Baltimore website. Can pay by card or e-check.

• By Phone – Call 410-396-5398 to pay by automated phone system using a card.

• By Mail – Detach payment stub from paper bill and mail with check or money order.

• In Person – Pay with cash, check or money order at authorized pay stations.

• Auto Pay – Set up recurring monthly payments to be automatically drafted from your bank account.

Paying on time avoids late fees and disruption to your water service. Baltimore County aims to provide payment methods that fit every customer’s schedule and preferences.

Paying Online

The fastest and most convenient way for customers to pay their Baltimore County water bill is online through the City of Baltimore website. Here are some tips for paying online:

• First-time users must create an account using their 10-digit account number printed on their water bill.

• Returning users can simply login to access their account.

• Make one-time payments or setup recurring automated payments.

• Pay using debit card, credit card, or electronic check. A convenience fee applies to card payments.

• View water usage graphs and payment history.

• Go paperless by opting out of mailed paper bills.

• Update account information like phone number and email address.

Paying online allows 24/7 access to monitor and pay your water bill from your computer or mobile device.

Paying by Mail, Phone, or In Person

In addition to online payments, customers can pay their Baltimore County water bill by:

• Mail – Detach payment stub from paper bill and mail with check or money order to address printed on statement. Allow 5-7 days for delivery.

• Phone – Call 410-396-5398 to use the automated phone payment system. Pay with debit/credit card.

• In Person – Bring cash, check, or money order to authorized pay stations around the county.

Be sure to pay 3-5 days before the due date when mailing or using pay stations to ensure on-time delivery. Late fees apply if payment is received after the due date.

Avoid Late Fees and Shutoffs

Baltimore County charges a late fee of 1.5% on any unpaid balance if the water bill is not paid by the due date. Repeated late payments can damage credit and result in a deposit requirement.

If a water bill remains unpaid after receiving shutoff notices, water service may be disconnected. There is a $50 fee to restore service during regular hours or $150 after hours once payment is made.

Avoid late fees and potential service interruption by paying your bill in full each month before the due date. Contact the utility immediately if you expect difficulty paying on time.

Payment Plans and Assistance

If you are experiencing financial hardship and unable to pay your water bill, Baltimore County offers these options:

• Payment Arrangements – Payment plans allow customers to pay past due balances over an extended period. Call to set up installments.

• Budget Billing – Helps spread out bills evenly over the year based on average usage instead of actual monthly fluctuations.

• LIHEAP – Provides home energy assistance, including help with water bills, for low-income residents. Apply through your local agency.

• Leak Adjustment – You may qualify for an adjustment if high usage was due to an undetected household leak. Documentation required.

Contact Baltimore County immediately if struggling to pay your water bill so arrangements can be made before service is affected. There are also programs to assist seniors and low-income households.

Enroll in Auto-Pay

The most reliable way to avoid late fees and ensure on-time payment is to enroll in auto-pay through Baltimore County’s online payment system. With auto-pay:

• Your water bill is deducted from your bank account automatically each month on the due date.

• Avoid late fees, save on stamps, and eliminate the hassle of remembering to pay.

• Get email reminders before the payment is processed so you can update payment info if needed.

• Can cancel or temporarily stop auto-pay anytime through your online account.

Setting up auto-pay payments provides peace of mind knowing your water bill is paid on time every month. Customers can also go paperless to further simplify bill payment.

Keeping your Baltimore County water account active requires paying your bill in full each month by the due date. Take advantage of convenient online and automatic payment options. Contact the utility immediately if you expect any difficulty paying on time.