How to Pay Your Elkhart Public Utility Bill

Paying your utility bill to the City of Elkhart is easy and convenient through the online payment system or in-person at the utility billing office As an Elkhart utility customer, it’s important to pay your bill fully and on-time each month to avoid penalties and service disruptions This article provides a step-by-step guide to paying your Elkhart public utilities bill through the available options.

Online Payment

The fastest and most convenient way to pay your Elkhart utility bill is through the online payment portal at elkhartinmunicipalonlinepayments,com, This allows you to securely pay your bill 24/7 without leaving home,

To get started, first create an online account by providing your account number, name, email address, and phone number. Once registered, you can:

• View account balance and payment history
• Make one-time payments or set up recurring auto-pay
• Pay multiple accounts under one login
• Go paperless by enrolling in e-bills

The online system accepts Visa, MasterCard, Discover, and ACH payments from a bank account. A small convenience fee applies to credit/debit card payments.

I recommend setting up automatic monthly payments if possible to ensure your bill always gets paid on time.

Pay by Phone

You can also pay your Elkhart utility bill over the phone by calling 1-855-748-6966. The automated phone payment system is available 24 hours a day, 7 days a week. You will need to enter your account number and payment information.

Phone payments can be made by credit/debit card or by authorizing an e-check from your bank account. As with online payments, a convenience fee applies to credit/debit card transactions.

Pay by Mail

To pay your utility bill by mail, detach the payment stub from the bottom of your paper bill and enclose it with your check or money order. Payments should be mailed to:

City of Elkhart Utilities
PO Box 548
Elkhart, IN 46515

Be sure to write your account number on the check and allow 5-7 business days for mailed payments to be received and processed. Payments must be received by the due date to avoid late fees. Do not mail cash payments.

Pay In-Person

You can pay your Elkhart utility bill in-person at the Utility Billing office located at:

1201 S Nappanee St
Elkhart, IN 46516

The office accepts cash, check, money order, and credit/debit card payments. When paying in-person, be sure to bring your paper bill or know your account number. Office hours are Monday to Friday, 8:30 AM to 5:00 PM.

Paying in-person allows you to speak with a customer service agent if you have questions or need to make payment arrangements. However, the office can get busy near bill due dates.

Payment Kiosks

For quick in-person payments, you can also visit one of the City of Elkhart’s payment kiosks located at:

• Elkhart Police Department at 175 Waterfall Drive
• Elkhart Civic Plaza at 229 S 2nd Street

Kiosks accept credit/debit cards and e-check payments from your bank account. Have your utility account number ready when visiting a kiosk.

Recurring Auto-Pay

For convenient hands-free payment, consider enrolling in a recurring auto-pay plan. This automatically deducts your balance due each month from a credit/debit card or bank account. You still receive a bill for your records but don’t have to manually make the payment.

To enroll in recurring auto-pay, register for an online account and complete the auto-pay enrollment process. You can also complete auto-pay enrollment forms at the utility billing office.

Notify the utility billing office prior to making any auto-pay changes to avoid issues. You can cancel auto-pay at any time by submitting written notice.

Avoid Late Fees

Elkhart utility bills have a definite due date each month. Payments received after the due date incur a penalty of 10% of the unpaid balance. Failing to pay your bill on time could also result in service disconnection.

Review your bill as soon as you receive it and pay the total amount due by the due date. Setup payment reminders and take advantage of auto-pay options to avoid missed payments and fees.

If you are struggling to pay on time, contact the utility billing office before the due date to discuss payment plan options and avoid disruption. Keeping your account current is important.

Paying your City of Elkhart utility bill is quick and easy through the online portal, by phone, mail, or in-person. Choose the payment method that fits your needs and make sure your bill gets paid on time, every month.