Having access to clean reliable water in our homes is something most of us take for granted. But keeping water flowing involves infrastructure treatment, testing and other behind-the-scenes work performed by city utilities departments. As a customer, your role is paying your water bill. This article will cover everything Roswell, NM residents need to know about paying city water bills conveniently and on time.
Overview of Roswell Water Bills
In Roswell, the city utility department handles water treatment and delivery to over 18,000 households and businesses Customers are billed monthly for their water usage along with sewer and sanitation services
Bills are calculated based on meter readings which determine how much water was consumed. Meter readings are performed manually each month by city utility staff. Rates are set by Roswell city ordinances.
Water bills include usage charges, base facility charges and applicable taxes. Sewer charges are based on your water consumption. A fixed sanitation fee is charged for trash collection services.
Water Bill Payment Options in Roswell
The City of Roswell offers various payment options to make it easy and convenient for all customers to pay their water bill on time each month:
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Online – Pay via the online citizen self service portal. Recurring payments can also be set up.
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Phone – Call the Utility Billing office at 575-624-6711. Payments are accepted over the phone.
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Mail – Send a check or money order payable to City of Roswell Utility Billing.
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In Person – Pay with cash, check or credit/debit card at the Utility Billing office.
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Drop Box – Place your payment in the drive-up drop box across the street from the Utility Billing office.
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Auto Bill Pay – Your bill can be paid automatically each month directly from your bank account.
Tips for Paying Your Roswell Water Bill
Follow these tips and best practices when paying your City of Roswell water utility bill:
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Pay your bill in full each month by the due date to avoid penalties.
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Sign up for paperless billing to receive bills electronically rather than by mail.
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Set up recurring payments or auto bill pay so your bill gets paid automatically.
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Notify the utility billing office if your contact information changes so you continue receiving bills.
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Consider consolidating payments by enrolling in the city’s monthly consolidated billing.
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Contact customer service immediately if you anticipate having difficulty paying on time. Payment plans can be arranged.
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Ask the utility billing office about budget billing if you want to even out payments over the year.
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Monitor your usage online using the meter reading portal and address any abnormal consumption.
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Be aware of seasonal rate increases in the summer when water demand is higher.
What Happens if You Don’t Pay Your Water Bill in Roswell?
It’s crucial to pay your water bill fully and on time each month. Here’s what can happen if you let your City of Roswell water bill become past due:
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A late fee will be charged if not paid by the due date. This is typically 10% of the balance due.
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The city will mail a past due notice requesting immediate payment after an initial late period.
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If the bill remains unpaid, a door tag will be placed at your home as a disconnection warning.
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The water service will eventually be shut off due to non-payment. A reconnect fee will then apply.
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Any unpaid balance will be sent to collections which can impact your credit score negatively.
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A lien may be placed on your property for the unpaid balance, fines and fees.
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Formal collection proceedings may begin through the magistrate court system.
Avoid these outcomes by promptly paying your water bill each month. Communicate with the City of Roswell Utility Billing office about payment plan options if you are ever struggling to pay on time. Maintaining good standing ensures your water service continues uninterrupted.
Where to Go for Questions About Your Water Bill
The City of Roswell Utility Billing department is available to assist customers Monday through Friday 8:30am to 4:00pm. Reach out to them via:
Phone: 575-624-6711
Email: [email protected]
In person: 415 N Richardson Ave, Roswell, NM 88201
Be sure to contact Utility Billing any time you need help understanding your bill, making payments, updating account information or resolving issues. They can explain charges, offer payment plans and provide other billing guidance.
Paying your monthly water services bill is a responsibility all customers must fulfill. With convenient payment methods and great customer service, the City of Roswell makes it simple to pay your water bill on time every month.
Online Water Bill Payment System How To
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