The Top 15 ResultsCX Interview Questions and How to Ace Them

ResultsCX, a global leader in customer experience (CX) solutions, is renowned for its innovative approach to providing top-notch customer service. With a fun, collaborative environment and emphasis on employee growth and development, it’s no wonder they receive over 150,000 applications every year.

Landing a job at ResultsCX is competitive but going in prepared with knowledge of their unique interview process will give you a leg up. This comprehensive guide covers the top 15 most common ResultsCX interview questions, along with tips and sample responses to help you craft winning answers.

1. Why do you want to work at ResultsCX?

This question tests your knowledge of and enthusiasm for the company. The interviewer wants to see that you’ve done your research and are excited by their mission, values, and culture.

Tips

• Review their website and social media to learn about their products/services, company culture, and values.
• Highlight something that excites you about their innovative approach to CX or commitment to employees.
• Avoid generic answers – be specific on what attracts you.

Sample Response I’m excited to work at ResultsCX because of your focus on creating meaningful customer experiences through a blend of human interaction and AI. Your mission of “Making Lives Better for People at Work” really resonates with me. I also love that you empower employees with training mentoring and advancement opportunities to grow their careers. The culture seems fun and collaborative, which aligns with the type of work environment I thrive in.

2. How would you handle an angry customer?

With a customer-focused role, they need to know you can handle difficult situations professionally. Show your problem-solving skills and ability to calmly resolve conflicts.

Tips:

• Show empathy, active listening skills, and patience.
• Provide a specific example of defusing a tense situation.
• Focus on resolving the issue, not assigning blame.

Sample Response: When handling an angry customer, I would first listen carefully without interrupting them. This shows the customer I empathize and am trying to fully understand their frustration. After they have vented, I would apologize sincerely, take ownership of the issue, and assure them I will do everything I can to come to a resolution. I would ask thoughtful questions to get to the root of the problem, then propose solutions or next steps. My goal would be turning a negative experience into a positive one by addressing their concerns promptly and keeping my composure.

3. How do you stay motivated in a job where you receive frequent rejection?

Customer service roles inevitably involve dealing with rejection. They want to see you have resilience and the right mindset to power through the nos.

Tips:

• Share methods you use to maintain self-motivation.
• Highlight that you see rejection as an opportunity to improve.
• Give an example of overcoming rejection and succeeding.

Sample Response: Receiving frequent rejection can be discouraging, but I see it as constructive feedback to enhance my approach. I stay motivated by focusing on positives like customer success stories andsatisfaction scores. Setting small achievable goals and tracking my progress also keeps me driven. Most importantly, I don’t take rejection personally. I learn from the experience and use it to refine my skills. For example, early in my career a sales offer was rejected. Rather than give up, I worked with my manager to improve my pitch. My next presentation landed the deal. This taught me perseverance pays off.

4. Tell me about a time you failed. How did you handle it?

Here they want to see how you handle and learn from mistakes. The key is to show failure didn’t set you back.

Tips:

• Choose an appropriate, professional example.
• Demonstrate accountability, growth, and a positive attitude.
• Emphasize the lessons learned over the failure itself.

Sample Response: One failure that taught me important lessons was on a team project in college. I was overconfident heading into my group presentation and didn’t practice enough. When it was my turn to present, I stumbled, forgot key points, and felt flustered. Afterwards, I took accountability for not being fully prepared and let my team down. For the next presentation, I made sure to practice my part extensively. I asked my team for feedback so I could improve. While the first fail stung, it taught me valuable lessons about preparation and seeking input from others. I became a stronger presenter and team member as a result.

5. How do you handle stress on the job?

Customer service jobs can be high-pressure. They want to see you have healthy coping methods and won’t crack under stress.

Tips:

• Share stress relief strategies like exercising or listening to music.
• Emphasize maintaining productivity under stress. Give examples.
• Discuss asking for help when feeling overwhelmed.

Sample Response: I handle on-the-job stress by utilizing stress management techniques I’ve learned over the years. When I feel overwhelmed or frustrated, I’ll take a short break to walk around, get some fresh air, or listen to calming music. Taking just 5-10 minutes helps clear my head. Other times, talking things through with a coworker or manager provides a different perspective. I might also review my task list and reprioritize if needed. The key for me is addressing that stress head-on, rather than letting it build up and affect my work. These strategies allow me to stay focused and productive, even during high-pressure situations.

6. Describe a time you disagreed with a supervisor. How did you handle it?

They want to see how you handle conflict with leadership. Can you challenge respectfully and come to a mutual understanding?

Tips:

• Pick a scenario where you professionally disagreed with a boss.
• Emphasize listening to their perspective first.
• Share how you expressed your viewpoint and came to a resolution.

Sample Response: There was an instance where I disagreed with my supervisor about the right course of action for a project. Instead of just rejecting their idea off the bat, I made sure to hear them out first and fully understand their reasoning. I explained my perspective and proposed an alternative solution that I felt would be more effective. While we had differing views initially, we had a thoughtful discussion and landed on a plan that incorporated both of our ideas. This experience demonstrated the power of open communication. Neither of us took disagreement personally, but rather saw it as an opportunity to collaborate and find the best path forward. We became a stronger team as a result.

7. Tell me about a time you provided excellent customer service.

Here they want behavioral evidence that you know how to deliver amazing service experiences. Share a story highlighting your top customer service skills.

Tips

• Set the scene: who was the customer, what was the situation?
• Share specific actions you took and why.
• Highlight positive results for the customer.

Sample Response: As a customer service rep at Acme Retail, I helped a customer who had an issue with a damaged product they ordered online. They were very frustrated with the situation, so I immediately apologized and assured them I’d handle it. I asked questions to understand what caused the damage and sympathized with their disappointment. Given they needed the product before an upcoming event, I expedited a replacement overnight and followed up to confirm it arrived without issue. The customer was relieved and appreciative that I not only solved the problem quickly, but also gave the level of individual care they needed during a stressful time. My manager even received a post-call survey praising my service. This experience showed me the power of truly listening and making each customer feel valued.

8. How do you stay on top of changing customer service trends, tools, and best practices?

Here they want to hear about your commitment to continuously improving your customer service knowledge and skills.

Tips:

• Give examples of resources or methods you use to stay current.
• Share how you put new trends/tools into action.
• Emphasize lifelong learning and growth mindset.

Sample Response: Staying current in the evolving world of customer service is vital for providing top-level experiences. I make it a priority to read industry publications, blogs, and social media daily to learn about new trends like automating workflows or emerging support tools. I also network with other customer service professionals to share best practices. When I learn something new, like a helpful communication technique, I’ll add it to my personal development plan to implement. I’m excited by innovations that allow me to grow in my role. My philosophy is to never stop improving, so I look forward to learning what’s on the horizon.

9. Why should we hire you over other candidates?

Summarize your top qualifications here. Why are you the right fit compared to others?

Tips:

• Connect your background directly to the role and company.
• Share specific examples that make you stand out.
• Conclude with the unique value you offer them.

Sample Response: *As your next customer service representative, I will leverage my 5 years of proven success in delivering exceptional support experiences and commitment to continuous improvement. For example, my track record of achieving high customer satisfaction scores reflects my ability to build relationships and resolve issues thought