Ace Your Floor & Decor Interview: The Top 15 Questions (and How to Answer Them)

So you have an interview coming up with Floor & Decor, the popular specialty retailer known for its vast in-store selections of tile, wood, laminate, vinyl, and decorative accessories. Landing this job is within your reach if you walk in prepared to answer the most common questions recruiters are likely to ask.

In this comprehensive guide, we’ll cover the top 15 interview questions candidates report being asked during the Floor & Decor hiring process and provide tips and sample responses to help you craft winning answers

Overview of the Floor & Decor Interview Process

The typical Floor & Decor interview process consists of

• An initial phone or video screening interview
• One or more in-person interviews at a local store with the store manager, assistant store manager, department supervisor and potentially other team members.
• For corporate roles, additional interviews at their corporate headquarters in Atlanta, GA may be required.

The in-person interview tends to be conversational and relaxed. However, you’ll still need to come prepared to discuss your relevant skills and experience. Expect questions aimed at evaluating your customer service mindset, work ethic, availability, teamwork, decision making abilities and more.

15 Common Floor & Decor Interview Questions (and How to Answer Them)

Study the sample questions and responses below to get fully prepped for the Floor & Decor interview experience:

1. Why do you want to work at Floor & Decor?

This open-ended question allows you to express genuine enthusiasm for the company. The interviewer wants to gauge your level of interest and commitment to Floor & Decor.

Sample Response: I’m excited by Floor & Decor’s massive selection of flooring options and specialized focus on providing an unmatched in-store shopping experience. After researching the company, I’m impressed by Floor & Decor’s rapid growth and expansion in recent years. I’m drawn to the opportunity to be part of a successful team focused on delivering excellent customer service. If hired, I look forward to helping Floor & Decor continue their momentum by contributing my skills in sales, merchandising, and building rapport with customers.

2. What do you know about Floor & Decor’s products and services?

With this question, the interviewer aims to assess your knowledge of the company and its offerings. Be sure to visit their website and stores to learn about their product selection prior to your interview.

Sample Response: From my research, I understand that Floor & Decor carries the industry’s widest in-store assortment of tile, wood, laminate, vinyl and decorative accessories. Their stores offer everything needed for hard surface flooring projects including tools, underlayment, flooring adhesives and more. I’m impressed by the immense variety of styles and price points catering to every customer’s budget and preferences. Beyond products, I know Floor & Decor is known for its customer-focused culture and expertise in guiding customers through their flooring projects. These are qualities that resonate with me.

3. How would you handle an unhappy customer?

Retail interviewers often include questions about dealing with difficult customers to evaluate your customer service skills. Convey patience, empathy and a commitment to finding a resolution.

Sample Response: I would first listen carefully to understand the root of their dissatisfaction. I’d apologize for their experience and assure the customer I will do my best to help. If I couldn’t resolve the issue directly, I would involve my manager while keeping the customer informed. My goal would be turning an unhappy customer into a satisfied one by addressing their concerns promptly and with care.

4. Tell us about a time you provided excellent customer service.

Use a real example that highlights skills like communication, problem-solving and perseverance. Focus on how your actions made the customer happy.

Sample Response: As a cashier at my previous job, there was an instance where a customer’s debit card was declined when she went to checkout. She was distressed because she urgently needed to make this purchase and didn’t have another payment method available. I suggested we hold the items at customer service while she went to the ATM next door. The customer was relieved and thanked me for my understanding. When she returned, I helped her complete the purchase quickly so she could be on her way. She appreciated that I was accommodating and found a simple solution for her.

5. Why should we hire you?

Summarize your most relevant qualifications and reiterate your interest in the company. Focus on the skills you would bring to the role.

Sample Response: With 5 years of retail experience, including 1 year specializing in flooring sales, I have the customer service, selling, and product knowledge skills to excel in this role. I’m dedicated to providing exceptional service and have a track record of boosting sales through customer engagement. Your company’s culture and values align well with my own. I’m excited by Floor & Decor’s continued growth and would love to contribute my skills to your success.

6. What are your strengths?

Pick 2-3 strengths directly relevant to the sales floor associate role. Provide specific examples of when you demonstrated these strengths on the job.

Sample Response: A few of my key strengths are developing positive customer relationships, product expertise, and multi-tasking. In my previous sales roles, I was often complimented on my ability to engage customers and provide knowledgeable recommendations. For example, at my most recent job, I built trust with customers by educating them about our flooring lines so they felt empowered to choose the best option for their needs. I’m also able to manage competing priorities in a retail setting – helping customers, handling POS transactions, monitoring inventory levels and restocking efficiently.

7. What are your weaknesses?

Choose a minor weakness that won’t raise red flags. Show what steps you’re taking to improve.

Sample Response: I tend to be overly critical of myself and often focus on what I could have done better rather than giving myself credit for what I have achieved. However, I’ve been working on celebrating even small wins and using constructive feedback to continue improving without being overly hard on myself. I believe this growth mindset will help me maximize my contributions in this role.

8. Why do you want to leave your current job?

Avoid speaking negatively about your past employer. Keep the focus on your interest in Floor & Decor.

Sample Response: I’ve learned a lot in my current position, but I’m now hoping to take on a new challenge where I can utilize my skills in a specialty retail environment. Floor & Decor’s inspiring culture and fast-paced setting strongly appeals to me. I’m drawn to the unique opportunity to combine my passion for flooring with providing excellent customer experiences.

9. What are your long-term career goals?

Share goals aligned with a sales floor associate career path. Demonstrate you envision a future with the company.

Sample Response: My goal is to become a leader in the flooring retail industry, leveraging my passion for design and experience driving sales growth. With Floor & Decor’s prominence in the market, I see great potential to grow my skills and progress into management roles long-term. My objective is to be a top performer and trusted advisor to customers. I’m committed to realizing my full potential here.

10. How do you evaluate success?

This reveals your values and work motivations. Emphasize customer satisfaction, sales, and teamwork.

Sample Response: I evaluate my own success first and foremost by customer satisfaction. Positive feedback and seeing customers leaving happy lets me know I’ve done my job well. Additionally, consistently meeting or exceeding sales goals indicates I’m effectively educating customers on our products and providing a positive experience. At the same time, fostering teamwork and collaborating with colleagues to achieve collective goals is extremely important. My success is intertwined with the overall success of my team.

11. What is your availability?

Be clear about the hours and days you can work. Show willingness to be flexible to meet the store’s needs.

Sample Response: I have completely open availability and can work any hours as needed by the store – mornings, nights, weekends – with sufficient advance notice to coordinate schedules. I’m also able to pick up additional shifts when needed to help the team.

12. How do you handle working under pressure?

Highlight skills like composure, organization, and focus when faced with stress on the job.

Sample Response: Pressure at work doesn’t rattle me because I stay composed by keeping the end goal in mind. I use planning and prioritization to prevent feeling overwhelmed with competing demands. When stress does arise, I take a moment to catch my breath, then tackle challenges one step at a time. I view high-pressure situations as opportunities to demonstrate grace under fire. My teammates can count on me to provide calm leadership when stress levels rise.

13. Tell us about a challenging customer service situation you faced. How did you handle it?

Share a story that demonstrates patience, empathy and creative problem-solving when a customer was upset. Focus on the positive result achieved.

Sample Response: A customer was irate because an area rug he purchased had developed fraying along the edges after only a few months. I empathized and inspected the damage to confirm his concerns were justified. I knew the standard one-year warranty wouldn’t cover the issue this soon after purchase. After considering options, I worked with my