If you want to work at Chick-fil-A, you need to prepare for the interview questions they will ask.
After all, Chick-fil-A is a culture-driven company. Because of its mission and values, the company sometimes does things that other restaurants (like McDonald’s or Chipotle) don’t, like closing every Sunday and putting a lot of emphasis on community. That’s what makes working at Chick-fil-A such an attractive option for job seekers.
Not only can any interview be very stressful, but because there are so many people looking for jobs at Chick-fil-A, the competition can be surprisingly tough. If you don’t prepare, your odds of landing the position go down dramatically.
If you want to work for this fast food chain with 120,000 employees, you need to answer the Chick-fil-A interview questions like a boss. Not sure how to do that? Don’t panic. Instead, come with us as we explore the ins and outs of nailing a Chick-fil-A interview.
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Got your sights set on becoming a cashier at Chick-fil-A? Awesome! With incredible opportunities for growth top-notch training and a fun, family-friendly work environment, it’s easy to see why landing a cashier job at this fast food giant is an exciting prospect.
But before you can start serving those signature Chick-fil-A sandwiches and waffle fries, you’ll need to ace the interview first
In this comprehensive guide, we’ll explore the most common Chick-fil-A cashier interview questions you’re likely to encounter. You’ll get insights into what interviewers really want to know with each question, along with sample answers to help you craft winning responses.
Let’s do this!
Why Chick-fil-A Cashier Interviews Are Tricky
Competition for Chick-fil-A jobs can be surprisingly fierce. As one of America’s favorite fast food chains, people flock to open positions.
On top of that, Chick-fil-A has a very strong, positive culture. The company wants to ensure candidates are an excellent cultural fit who share the organization’s values.
This means as a candidate, you have to stand out. You need to show you not only have the skills to excel as a cashier, but will also thrive in Chick-fil-A’s team and guest-focused environment.
Preparing killer answers to common interview questions is key to showcasing yourself as the ideal candidate. So let’s get into the questions and answers you need to know.
How to Prepare for Your Chick-fil-A Cashier Interview
With the right preparation strategies, you can tackle your Chick-fil-A cashier interview with confidence:
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Know the menu – Study ingredients, options, combo meals and current promotions so you can speak knowledgeably about Chick-fil-A’s offerings.
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Practice cash handling – Cashier roles involve constant cash transactions. Brush up on quickly/accurately counting bills and change.
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Review your availability – Be ready to discuss the hours and shifts you can work. Open availability is best.
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Research the company – Understand Chick-fil-A’s values, culture, policies and ambassadorship model so you can discuss them.
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Practice answers – Rehearse responses using the STAR method to share relevant examples that highlight your qualifications.
With diligent preparation, you’ll be ready to take on any question in your Chick-fil-A interview!
Top 20 Chick-fil-A Cashier Interview Questions and Answers
Let’s look at the most common questions for Chick-fil-A cashier interviews:
1. Why do you want to work at Chick-fil-A as a cashier?
This question gauges your interest in the company and role. Be enthusiastic in your response!
Example:
“I’m excited to apply my customer service skills at Chick-fil-A. I love the organization’s values, positive culture, and dedication to community. As a cashier, I’m eager to create memorable guest experiences and represent the brand in a positive, engaging way.”
2. What do you know about Chick-fil-A?
Show you’ve researched the company by highlighting facts about their history, values, menu items, policies, etc.
Example:
“Chick-fil-A was founded in 1967 in Atlanta and has grown to over 2,300 locations. The company is known for its chicken sandwiches, distinctive hospitality, closed-on-Sunday policy and community involvement. Core values include quality service, nurturing team relationships and ethics.”
3. Why do you want to work in fast food?
Emphasize your passion for serving customers in a fun, fast-paced environment.
Example:
“I’m motivated by interacting with and helping all types of people. I love exceeding guest expectations by being friendly and efficient, especially in a busy setting. Fast food provides an opportunity to connect with customers, keep energy levels high, and gain experience providing quick and accurate service.”
4. What makes you a good fit for Chick-fil-A?
Highlight relevant skills, values and traits aligned with the brand.
Example:
“I’m a natural fit because I share Chick-fil-A’s passion for hospitality. My upbeat attitude allows me to connect easily with guests. I’m also very comfortable working in an extremely fast-paced setting while maintaining accuracy and composure. Providing exceptional service is something I take great pride in.”
5. What is your availability?
Be open about the hours and shifts you can work. Having full availability is best.
Example:
“I have completely open availability – mornings, afternoons, evenings, weekends – whatever is needed. I’m also happy to work holidays and pick up extra shifts when needed. I understand staffing needs can vary widely, so I’m happy to be very flexible.”
6. How would you promote our weekly and seasonal menu items?
Talk about utilizing signage, suggesting add-ons, and verbally informing guests.
Example:
“I’d make sure promotional menu items are visually showcased on posters, reader boards and table tents. When taking orders, I can suggestively sell by mentioning relevant promotions or new items. Also, if guests seem unsure, I’ll describe promotional items to pique interest and help drive sales.”
7. A customer approaches with a crying toddler. What do you do?
Show empathy, care for the customer experience, and problem-solving skills.
Example:
“First, I’d empathize with the parent and see if there’s anything I can quickly do to help calm the toddler – like offering a small cookie or distraction toy if we have one available. If the parent seems overly stressed, I may offer to have their meal expedited or even packaged to-go. My goal is making the experience easier for both the toddler and parent.”
8. How do you handle an angry or confrontational customer?
Prove you can de-escalate problems with patience and care.
Example:
“I’d calmly listen without interrupting, then apologize for their experience. I’d ask clarifying questions to fully understand the situation, then do whatever I can reasonably do to make it right. If needed, I’d get a supervisor or manager involved. My focus is defusing tensions while finding a positive resolution.”
9. A customer hands you a $50 bill for their $8 meal. What change do you give back?
Demonstrate your cash handling skills. Get this math problem right!
Example:
“I would give the customer back $42 in change – two $20 bills, one $1 bill, one quarter, two dimes and two pennies.”
10. How do you stay energized and motivated in this fast-paced work environment?
Show your ability to handle pressure and thrive in a busy setting.
Example:
“I enjoy thriving in energetic environments – they actually motivate me to engage fully and deliver great service because guests are counting on me. Staying focused on each task, having a positive attitude, and taking pride in my work keeps me energized. And I’ll never hesitate to ask teammates for support when needed.”
11. A customer complains their order is wrong. What do you do?
Show you aim to promptly correct issues to ensure satisfied guests.
Example:
“First, I sincerely apologize that the order was incorrect. I then ask if they’d like the order remade or substituted. If they want it remade, I assure them I’ll rush the new order out. I’ll also notify a manager of the issue in case any compensation, like a discount or free item, is warranted based on the situation.”
12. What safety procedures would you follow in the kitchen area?
Demonstrate understanding of safety protocols for kitchen environments.
Example:
“I would keep floors free of spills, wear non-slip shoes with covered toes, handle knives and hot items with care, use caution when removing items from fryers or ovens, keep fire extinguishers unblocked, and wash hands thoroughly before touching any food or containers.”
13. Tell me about a time you provided excellent customer service.
Share a story highlighting your commitment to customer satisfaction. Use the STAR method.
Example:
“When I was a server, a couple celebrating their anniversary had reservations but their table wasn’t ready when they arrived. I apologized sincerely, then suggested they relax at the bar while I got their table ready quickly. I bought them a round of drinks and appetizers on the house. When seating them, I discreetly informed their server to ensure they received complimentary dessert as well. The couple was thrilled with the special treatment.”
14. Why should we hire you?
Summarize your strongest qualifications aligned with the role.
Example:
“You should hire me because I have a proven track record of providing friendly, speedy service in busy environments. I’m familiar
How to Answer Chick-fil-A Interview Questions
Let’s talk about how to answer the Chick-fil-A interview questions for a moment before we get to the questions and answers. In the end, having a reliable strategy by your side is important. It means you’ll be ready for any question the hiring manager might ask, even ones you didn’t plan for or practice.
If you really want to nail any job interview, your first step needs to be handling some research. Begin by really taking a close hard look at the job description. This way, you’ll know what skills and traits the hiring manager wants, which will help you make your case.
After that, it’s time for more digging. As we mentioned above, Chick-fil-A is a culture-driven organization. So why does that matter? Because you might not get the job if you’re not ready to show how well you fit into that culture.
So, take a trip to the Chick-fil-A website and review the company’s mission and values. Next, wander over to the company’s social media pages for more insights. Then, quickly look online to see if there is any new information about Chick-fil-A. That might give you some more useful information.
Finally, if you don’t go to Chick-fil-A very often, check out the website and learn more about the menu. Along with reviewing any current special promotions, take a look at the restaurant’s core offerings. Read over the main ingredients to get a feel for what the company sells.
At this point, you’re pretty squared away on the research front. That means it’s time to talk strategy.
Ideally, you want a reliable method for answering job interview questions. If the question is simple and you can only answer “yes” or “no,” you need a formula to make sure your answers stand out.
Wait, can’t you just say “yes” or “no?” Well, you could, but that would be a mistake. Instead, it’s best to go a bit further.
If your answer would be a “yes,” follow it up with an example. Tell the hiring manager where you learned the skill or how you used it before, if the question was about whether you have a skill.
If your answer is “no,” you still need some follow-up. If there is a skill you don’t have, talk about how willing you are to learn it or about any other skills that would help you learn it more easily.
Second, for behavioral interview questions, you’ll need a different strategy. These can be surprisingly tricky, mainly because there isn’t a set “right” or “wrong” answer. Plus, they tend to be open-ended, meaning you have to talk more to really nail them.
So how do you get ready for behavioral interview questions? The STAR Method is a good place to start. You can use the STAR Method to come up with interesting, story-based answers to behavioral interview questions you might be asked at your Chick-fil-A interview.
After that, it’s time to put the secret sauce on your answers. If you also learn the Tailoring Method, you’ll be able to come up with ridiculously relevant answers to any Chick-fil-A interview questions.
By mixing the Star Method and Tailoring Method, you really end up with a winning combination.
Also, we wanted to let you know that we made a great free cheat sheet with exact answers to some of the hardest interview questions you will be asked. After all, hiring managers will often ask you more generalized interview questions!.
Click below to get your free PDF now:
What does “going the extra mile” mean to you?
Chick-fil-A has a reputation for exceeding customer expectations. In other words, when Chick-fil-A hires people, they look for people who share that value.
With this question, all you need to do is let the hiring manager know how you feel about going the extra mile. There isn’t a right or wrong answer, necessarily. Instead, it’s more about showcasing your desire to always exceed expectations.
EXAMPLE ANSWER:
Chick-fil-A Interview Questions and ANSWERS! (How to PASS a Chick-fil-A Job Interview!)
FAQ
How to pass an interview as a cashier?
What should I say on why I want to work at Chick-Fil-A?
Why should we hire you?
How long are Chick-fil-A interviews?
