Who we are: Vivid Seats (NASDAQ: SEAT), which has been around since 2001, is one of the biggest online ticket marketplaces. Our goal is to be the best way for fans to connect with the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Our people are what make us stand out, which is why Built In was named one of the best places to work in 2024. To support our People, we’ve created a company culture that encourages them to take on challenges, brings people together through teamwork, and always seeks to change by using data and sparking new ideas.
The Opportunity: At Vivid Seats, recruiting is our top competitive advantage. As a Sr. As a Technical Recruiter, you’ll have a direct effect on the most important part of our business’s success: hiring the best people who have the skills and drive to do well in our fast-paced, digital environment. You will be in charge of all aspects of the search process, from coming up with new roles to bringing them on board. You will need to do this quickly and with skill to make sure we get the best candidates. You will be empowered to use your creativity and strategic influence to deliver on great hiring decisions. Our hiring team works closely with people from all over the company to make sure that the interview process is meaningful and that candidates have a great time. Our technical recruiters know what drives candidates and use that knowledge to build trusting relationships with smart engineers, designers, and product managers. As you create talent pools and run a number of active searches, we will make sure that your ideas are heard, supported, and funded. With the help of a dedicated internal recruiting team, you will make Vivid Seats the employer of choice by living by our values and proudly representing our brand.
Vivid Seats offers competitive pay, bonus incentives, and equity for all employees. They also offer FLEX PTO, mental health days, medical, dental, and vision insurance, 401(k) matching, monthly credits and discounts for going to live events, the chance to work from home, snack allowances, and many other perks.
Our company supports a flexible work arrangement that lets our employees work together both in-person and from home. Check out our brand-new headquarters office, which is brimming with the power of sports fans and the burgeoning tech scene in Chicago. This role will require you to be on-site two days a week.
Our Promise: We are an equal-opportunity employer who knows how important it is to have a diverse workforce and a sense of belonging. Many of our job openings have flexible requirements, so you should apply even if you don’t meet all of them.
Getting hired at a fast-growing company like Vivid Seats is an exciting opportunity, but also a challenging one. With its innovative platform, excellent reputation, and position as an official ESPN partner, Vivid Seats receives many applicants for open roles. This means you need to come prepared to stand out in the interview process.
In this article, I’ll provide an inside look at Vivid Seats’ interview questions based on insights from actual candidates. We’ll cover the most common questions asked for various roles, along with tips to help you craft winning answers. By understanding what to expect and taking time to prepare, you can present yourself as the ideal candidate for the job.
Overview of the Vivid Seats Interview Process
The Vivid Seats interview process typically starts with an initial phone or video screening with a recruiter, This is followed by one or more rounds of interviews with hiring managers and team members
Here’s an overview of what to expect
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Recruiter Screening (30-45 minutes) – Questions focus on your resume experience and salary expectations. The recruiter evaluates your communication skills, qualifications, and overall fit.
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Hiring Manager Interview (60-90 minutes) – Behavioral and situational questions to assess your technical abilities, problem-solving, leadership, and other core competencies required for the role.
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Team Interviews (60-90 minutes) – Meet with future colleagues to gauge your teamwork, collaboration skills, and culture fit. Technical questions are common for engineering roles.
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Case studies or assessments (1-2 hours) – For some roles, candidates are given hypothetical problems or scenarios and asked to analyze the situation and propose solutions.
The number of interviews varies by department and seniority of the role. Some candidates have reported disjointed experiences due to poor communication, while others had positive interactions throughout. Proper preparation is key regardless of the format.
Common Vivid Seats Interview Questions and How to Answer
Let’s look at some of the most frequently asked questions at Vivid Seats interviews and tips to nail your answers:
Customer Service & Communication Skills
With a focus on customer experience, expect interview questions that evaluate your service orientation and communication abilities:
Q: How would you handle an angry customer unhappy with their ticket purchase?
Tips:
- Emphasize empathy, patience and listening skills
- Discuss problem-solving process – understand issue, propose solutions aligned with company policy
- Reference any similar situations you’ve successfully resolved
Q: Tell me about a time you had to deliver difficult news to a client. How did you handle it?
Tips:
- Share a specific example and your communication approach
- Highlight sensitivity, transparency, and accountability
- Emphasize maintaining trust and preserving relationship
Q: Describe a situation where you went above and beyond to provide exceptional customer service.
Tips:
- Share an example that showcases patience, creative problem-solving
- Discuss benefits to the customer as well as the company
- Demonstrate passion for customer satisfaction
Sales Abilities
For sales roles, interviewers evaluate your persuasion skills and drive for results:
Q: Share an example of how you overcame a prospect’s objection and closed the sale.
Tips:
- Choose an example that highlights listening skills and adaptability
- Discuss how you probed to understand concerns, then tailored your pitch accordingly
- Share the positive outcome
Q: How do you optimize sales processes to exceed targets and KPIs?
Tips:
- Share examples of sales process improvements you spearheaded
- Highlight data analysis, collaboration and communication skills
- Emphasize focus on teamwork, not just individual results
Q: Tell me about a time you lost a major sales deal. What could you have done differently?
Tips:
- Be transparent and accountable about the experience
- Demonstrate ability to learn from mistakes
- Focus on key takeaways that would lead to a different outcome next time
Technical Skills & Problem-Solving
For technical roles, you’ll need to prove hands-on abilities:
Q: Explain how you would troubleshoot a technical issue a user is facing on our platform.
Tips:
- Demonstrate structured problem-solving approach
- Discuss isolating issue, diagnosing root cause, implementing fix
- Highlight using available tools, resources and documentation
Q: What process would you follow to efficiently debug code?
Tips:
- Show systematic debugging method – logging, breakpoints, isolation, hypothesis testing
- Emphasize focused, logical approach to reduce wasted time
- Reference debugging techniques, tools and best practices you use
Q: How do you stay updated on the latest industry technologies and trends?
Tips:
- Discuss continual learning through online courses, blogs, communities
- Show enthusiasm for acquiring new technical skills
- Give examples of how new technology knowledge has benefited your work
Leadership Skills
For senior or management roles, leadership ability is evaluated:
Q: How would you describe your leadership style and approach?
Tips:
- Share leadership philosophy – e.g. servant leadership, participative leadership
- Discuss core values like integrity, accountability and leading by example
- Give examples demonstrating your leadership style in action
Q: Tell me about a time you led a struggling team to success. What were the key factors?
Tips:
- Share a specific example that showcases your leadership abilities
- Discuss strategies like goal-setting, feedback, coaching and uniting members
- Emphasize interpersonal skills and emotional intelligence
Q: What is your biggest weakness as a leader and how are you working to improve it?
Tips:
- Be honest, but choose an area that is not critical for the role
- Demonstrate growth mindset and commitment to continuous improvement
- Share steps you’re taking to actively develop in this area
Culture Fit & Motivation
Questions aimed at understanding your motivation and fit with Vivid Seats’ values:
Q: Why do you want to work for Vivid Seats?
Tips:
- Show passion for the company’s mission and values
- Discuss aspects of the culture and work that appeal to you
- Share relevant skills and experience you bring to the role
Q: Where do you see yourself in 5 years?
Tips:
- Discuss desire for professional growth in line with your abilities
- Show ambition and vision tied to company goals
- Emphasize ability to take on increasing responsibilities over time
Q: How do you respond to rapidly changing priorities and uncertainty?
Tips:
- Highlight adaptability, creative problem-solving and focus under pressure
- Share example of navigating ambiguity successfully
- Emphasize initiative, collaboration and communication
How to Prepare for the Vivid Seats Interview
With practice and preparation, you can develop winning answers to Vivid Seats’ most common interview questions. Here are some tips:
Review the job description – Identify must-have technical and soft skills to highlight. Study Vivid Seats’ mission and values.
Research the company – Check Glassdoor and Indeed for interview insights. Follow Vivid Seats on social media to understand their voice and culture.
Practice answering questions – Record your responses or do mock interviews with a friend. Get feedback to improve your delivery.
Prepare technical questions – Brush up on technical and industry knowledge if relevant. Review projects and skills to discuss.
Prepare stories and examples – Choose relatable scenarios that showcase your abilities. Quantify results when possible.
Plan relevant questions to ask – Ask smart questions that show your understanding of Vivid Seats’ goals and values.
Get plenty of rest – Arrive well-rested and ready to put your best foot forward. Anticipate stress and practice staying calm.
With a competitive job market, standing out from the crowd is more important than ever. Preparing for your Vivid Seats interview with these tips will help you put your best foot forward and prove you’re the right candidate for the job. Do your research, practice until your answers feel smooth and natural, and show genuine enthusiasm for the company throughout the process. Soon you could be the newest member of the Vivid Seats team!
What are Vivid Seats Perks + BenefitsVivid Seats Benefits Overview
We make it easier for you to give it your all. We will take care of you and the people you care about while you change the live event business. We’ve got you covered with a range of health, dental, and vision plans to meet your needs. One of the most competitive 401 (k) programs on the market. Continuing education options and performance-based rewards; PTO, maternity, and paternity leave policies that let you take planned time off when you need to; In-office happy hours, holiday and summer events, company-sponsored sports leagues, catered lunches. Stocked kitchen with healthy snacks!Culture.
Vivid Seats Tickets Reviews – They ripped me off @ PissedConsumer Interview
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