8 Jobs in Customer Service You Can Do From Home

One of the most popular work from home job categories on FlexJobs is customer service careers, and with good reason.

Most duties performed by customer service agents can be done from a home office using the internet to connect to communications tools. Customer service professionals serve as the first point of contact for customers. They provide information or answer questions about products or services and handle and resolve complaints to provide a positive customer service experience.

And right now, online customer service agents are in high demand. Over the last several months, we’ve seen an increase in the number of companies hiring for customer service representative jobs. Below are 12 companies that commonly hire for remote customer service jobs on our site!

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Why choose a remote customer service job?

There are many reasons why someone might pursue a remote job in their field. One common reason is that remote jobs can help to build a healthy work-life balance, as they can sometimes offer the chance to have control over your work schedule. Remote jobs can also be ideal for candidates who experience chronic health conditions or who have young children because they allow employees to work from their own homes and remain nearby in case anything occurs at home that might need their attention.

Remote jobs typically give candidates the ability to work from wherever they please, as long as they can still perform their job duties, which can be especially beneficial to individuals who travel often.

What is a remote job in customer service?

A remote job is any job that you can do from your own home. In customer service, many job titles require communication with customers over the phone or on digital platforms, such as email, chat rooms or social media accounts. Because these duties can typically be performed at home with a phone and a computer, many customer service jobs are available as remote positions. There are usually several choices for remote jobs in customer service, as many companies experience high volumes of inquiries from customers who have questions or concerns about purchases they make.

8 remote jobs in customer service

Here are eight jobs in customer service that you can do from home:

Primary duties: A bilingual customer service associate is a customer service professional who can speak at least two languages fluently. Bilingual customer service associates can perform all the standard duties of a customer service representative, such as answering calls or emails from customers who have questions, but they can also help customers who speak a foreign language and might need additional help. In these cases, a bilingual customer service associate can translate questions from customers for other representatives to respond to and facilitate communication between customers and staff by interpreting communications in each language over the phone or in person.

Primary duties: A customer care specialist is a customer service professional who focuses on answering questions from customers. Customer care specialists can take phone calls from customers to provide guidance on questions they have or to respond to their concerns. A customer care specialist might also communicate with customers through digital platforms, such as email or instant messaging, which they can do from their own homes.

Primary duties: A help desk analyst is a professional who performs customer service duties for a companys information technology department. Help desk analysts can communicate with customers over the phone or through emails and offer advice about how to install, use and update different types of software or computer hardware. A help desk analyst can also refer customers to other IT professionals and specialists who might be more equipped to respond to their questions directly.

Primary duties: A technical support specialist is an IT professional who helps customers with their software and hardware use. Technical support specialists can guide customers through installing new software, answer questions about the performance of a specific piece of hardware or software and recommend hardware or software to customers who might need new technical equipment. Most of a technical support specialists job duties can be completed over the phone or on the computer, so there are typically several opportunities for remote work.

Primary duties: A client services associate helps clients by responding to questions and offering information about specific details related to their account. This can include providing stock quotes, retrieving account balances and notifying customers about missing paperwork or funds. Client services associates often work with brokers, advisory businesses and other companies that interact with high volumes of clients frequently.

Primary duties: A customer service manager is a leader in customer service who leads a team of customer service representatives. Customer service managers can set goals for their team and monitor their progress, develop programs that promote customer retention and loyalty and train new customer service representatives in their companys procedures. Some customer service managers also engage in customer service tasks, such as responding to questions from customers on the phone or over email.

Primary duties: A virtual assistant is a business professional who performs administrative tasks for clients. Virtual assistants can schedule meetings, take messages and complete the responsibilities of a customer service department. Many virtual assistants work for companies or businesses and facilitate communication with customers for them by taking calls and responding to emails about customer service questions or concerns.

Primary duties: A technical support supervisor is responsible for overseeing a team of technical support representatives or associates. Technical support supervisors can train their team in information technology practices, monitor the work of engineering and IT staff to ensure customers receive the assistance they need and observe installations and repairs to verify that theyre done correctly. A technical support supervisor might also work with specialists to respond to specific hardware or software challenges.


How can I work from home as a customer service representative?

The qualifications that you need to get a customer service job in which you work from home include communication skills, a high school diploma or GED certificate, and a computer that can access your employer’s call logging system or chat application. Phone-based customer service work usually requires a landline.

What does a work from home customer service agent do?

As a work from home customer service representative, your duties are to take customer calls, answer their questions, confirm customer orders, and respond to customer feedback via phone, emails, or chat platforms.

What jobs can you actually do from home?

20 best work-from-home jobs
  • Web developer.
  • Computer support specialist.
  • Virtual assistant.
  • Interpreter/translator.
  • Marriage and family therapist.
  • Paralegal/legal assistant.
  • Teacher/tutor.
  • Loan officer.

What kind of work can I do from home online?

Work From Home: Online Jobs For Students To Get Your Professional Life Started
  • Online Tutor. …
  • Search Engine Evaluator. …
  • Social Media Manager. …
  • Freelance Writer. …
  • Resume Writer. …
  • Transcriptionist. …
  • Freelance Web Designer. …
  • Micro-Freelancing At Fiverr.

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