With over 300 clubs across the United States, 24 Hour Fitness is one of the leading fitness chains known for its convenience and affordability. If you have an interview coming up for a position at 24 Hour Fitness, you want to make sure you’re prepared to impress the hiring manager and land the job.
In this article, we provide examples of the most common interview questions asked at 24 Hour Fitness along with tips on how to best answer them:
1. Why do you want to work at 24 Hour Fitness?
This question gauges your interest in the company and role. Highlight your knowledge of their brand and values in your answer:
“I’m drawn to 24 Hour Fitness’ commitment to providing affordable, accessible fitness options to communities across the country I appreciate how your gyms cater to people with varying goals and schedules. And I’m inspired by your focus on creating a welcoming, non-intimidating environment. With my passion for health and fitness, I would love to be part of the 24 Hour Fitness team”
2. What experience do you have in the fitness industry?
Use this question as an opportunity to discuss your background and relevant qualifications:
“I have over 4 years of experience working at local gyms where I’ve been a fitness instructor and customer service representative In these roles, I’ve assisted members with using equipment safely, achieving their fitness goals, and making the most of their memberships I also taught a variety of group classes from cardio kickboxing to yoga. This experience has equipped me with extensive fitness knowledge and customer service skills that I can leverage in this role.”
3. Why do you want to be a personal trainer?
For trainer roles convey your motivation and passion for helping people meet their fitness goals
“I’m deeply passionate about health and wellness and want to help motivate others to become the best versions of themselves. As a personal trainer, I would find immense fulfillment in working one-on-one with members, understanding their unique needs, and creating customized plans to help them gain strength, lose weight, or improve athletic performance. My ultimate reward is seeing clients’ confidence grow as they achieve milestones.”
4. How would you handle an unhappy customer?
Showcase your customer service skills by walking through your approach to conflict resolution:
“First, I would listen carefully without interrupting to understand the root of their dissatisfaction. I’d then apologize sincerely and assure them I will do everything I can to resolve the issue. If possible, I would immediately remedy the situation, for example crediting their account or offering a complimentary session. If not, I would involve my supervisor to determine next steps. Follow-up is critical, so I would check in with the member after resolution to ensure their satisfaction.”
5. A member is improperly using gym equipment. What would you do?
For safety-related scenarios, highlight your judgment and diplomacy:
“If I ever observe a member using equipment in a potentially dangerous or harmful manner, I would approach them right away in a polite manner. I would demonstrate the proper form or technique and explain why using the equipment incorrectly could result in injury. If they require further instruction, I would offer to book a session with a personal trainer to guide them. Ensuring members exercise safely while creating a welcoming environment is my top priority.”
6. How do you motivate people who are resistant to exercise?
For client-facing roles, share techniques you’d use to engage and inspire members:
“The key is understanding their lifestyle and goals to create a tailored plan they’re excited about. I’d suggest starting with simple adjustments like parking farther away or taking the stairs versus pushing intense workouts. Setting achievable milestones and celebrating small wins keeps people motivated. I also remind them of the many mental and physical benefits of exercise beyond weight loss. Meeting them where they are with empathy, patience and support is crucial.”
7. What qualities make you a strong team player?
Fitness industry roles require collaboration. Share attributes that make you a great coworker:
“I thrive in team settings and bring skills like clear communication, accountability, positivity and flexibility. I’m always willing to assist teammates when needed, whether it’s covering a shift or taking on extra tasks. I enjoy brainstorming solutions together and contributing ideas while remaining open to feedback. Most importantly, I set the tone by maintaining a supportive, cooperative attitude that helps the entire team excel together.”
8. Describe your approach to cleaning gym equipment.
Operational excellence is key for 24 Hour Fitness. Discuss your commitment to maintaining clean, sanitary facilities:
“I understand the immense importance of fully disinfecting equipment between uses, especially considering sanitation concerns today. I would proactively sanitize machines frequently, using the required EPA-approved products and following all protocol. I would ensure chemicals are adequately replenished and would immediately address any machines in need of repair. Supporting proper gym cleanliness contributes to both safety and member experience.”
9. How do you stay up-to-date on fitness best practices and trends?
Convey your dedication to continuous skills development:
“I regularly read fitness publications, take continuing education courses, attend seminars and trainings, and follow thought leaders on social media. I also learn new modalities by experiencing boutique studios firsthand. Staying current on the latest science and trends allows me to incorporate innovations into my training programs and offer the most well-rounded expertise to members.”
10. How would you promote personal training services to new members?
Share creative ideas for educating members on the benefits of one-on-one training:
“I would proactively approach new members to explain the value of personal training in helping them properly use equipment, avoid injury, and achieve faster results with customized guidance. Promoting free introductory sessions allows them to experience the benefits first-hand. I’d also create printed materials outlining service options and post engaging content on social media highlighting member success stories.”
11. What health and safety policies would you enforce?
Emphasize key policies that support member wellbeing and reduce risks:
“I would strictly enforce requiring workout shoes and attire, wiping down equipment after use, re-racking weights, avoiding horseplay or aggression, reporting injuries or hazards immediately, and respecting physical distancing and capacity limits. Promoting these policies through signage, announcements and one-on-one interactions fosters a safe, comfortable environment.”
12. How would you respond if a coworker wasn’t properly following company policies?
Show you’ll collaborate to uphold brand standards by coaching teammates:
“First, I would speak to them privately to understand why they’re struggling to adhere to policies. I would provide constructive feedback on where they need improvement while offering guidance and resources to get them on track. If noncompliance persists, I would enforce consequences per company guidelines. My aim is always to maintain positive team relations while ensuring excellent service through policy compliance.”
13. Why do you want to pursue a management role?
For leadership opportunities, convey your aspirations and qualifications for greater responsibility:
“I’m looking to take the next step in my career progression after gaining considerable experience. In a management role, I can leverage my skills in sales, operations, team leadership and member relations to drive club performance. I’m confident my passion for the brand’s mission combined with my business acumen can help elevate member experience and staff development.”
14. How would you contribute to diversity, equity and inclusion initiatives?
Share ideas for nurturing a welcoming, supportive environment:
“I would help spearhead outreach to underrepresented groups about our offerings and community programs. To empower a diverse staff, I would advocate for equitable policies, foster open dialogues on issues, and facilitate inclusive training. Most importantly, I would lead by promoting respect in all interactions. A culture where people feel valued, heard and respected is paramount.”
15. Where do you see yourself in 5 years?
Focus this long-term question on your desire to grow with 24 Hour Fitness:
“In 5 years, I hope to take on greater responsibility within 24 Hour Fitness, whether as a high-performing location manager or in a corporate training role given my instructional background. I plan to obtain additional fitness certifications to deepen my expertise. With my passion for promoting active, healthy lifestyles, I’m excited by the opportunity to advance in such a values-driven company.”
With the right preparation, you can highlight your fitness knowledge, sincere enthusiasm and commitment to member experience during your 24 Hour Fitness interview. Use these sample questions to reflect on your qualifications and soon you’ll be on your way to success as part of the 24 Hour Fitness team.
“Worth It” My interview with 24 Hour Fitness
FAQ
How do I prepare for a fitness interview?
Why should we hire you?
Why should we hire you as a fitness instructor?
What do you wear to a fitness job interview?
How long does it take to get an interview at 24 Hour Fitness?
How long does it take to get an interview after you apply at 24 Hour Fitness? A few weeks. It took about 2-3 weeks for someone to contact me back and then another 2 weeks for an Interview. Kept calling and every time they were confused on who I was even after leaving me messages and voicema…
What to expect at 24 Hour Fitness?
Expect private showers at 24 Hour Fitness with either curtains or fogged glass doors. Stalls are spacious and well-cleaned at most locations. However, this can vary greatly depending on where you join. Definitely tour your local club before signing any contracts! The rest of the locker room area looks like what you’ll find at most mid-range gyms.
How do I check in at 24 Hour Fitness?
You can still checkin using the fingerprint reader and keypad or by asking a 24 Hour Fitness team member to manually check you in. Will these check-ins count toward my check-in history?
Does 24 Hour Fitness still charge membership fees?
PSA: 24 Hour Fitness permanently shuttered all gyms in my county and continues to charge membership fees. Might be worth checking your statements if you’re in a similar situation. LA fitness or 24 hour fitness? Which one’s better? Looking in dfw area, and traveling to KY for now. Got a burning question about interviews at 24 Hour Fitness? Just ask!
